Customer adds protection.
Your customer can add SOS at checkout at the price shown for their order. It’s optional, and the charge is shown separately.
CUSTOMER CHOOSESPACKAGE PROTECTION FOR SHOPIFY BRANDSEvery package
Customer-funded protection. We manage the claim.
Every package
deserves a
softer landing.
Optional protection at checkout for eligible loss, theft, and shipping damage. SOS reviews the claim and arranges a replacement at no additional cost to your store or customer.
Book a demo ↗How SOS works ↓Customer-funded protection. We manage the claim.
USE PROTECTION.
A SOFTER LANDING.
GOOD SHIPPING ENERGY.
USE PROTECTION.
A SOFTER LANDING.GOOD SHIPPING ENERGY.USE PROTECTION.WHAT IS SOS LABELS? / 01A shipment shouldn’t
A shipment shouldn’t
cost you twice.
You worked hard for that order.
Don’t let a delivery problem undo it.
SOS Labels is a B2B ecommerce technology platform offering optional package protection at checkout. Customers choose protection for eligible loss, theft, or damage. When something goes wrong, SOS reviews the claim and arranges an approved replacement at no additional cost to your store or customer.
Less customer friction. Less claims work for your team. Customers submit delivery claims directly to SOS, so your store steps in when an approved replacement is ready to fulfill.
FROM CHECKOUT TO A SOFTER LANDING / 02How SOS package
How SOS package
protection works.
SOS reviews the claim.
If an eligible delivery goes wrong, the customer submits a claim to SOS. We review tracking, order details, and supporting information.
SOS REVIEWS
We arrange. You fulfill.
Once a claim is approved, SOS arranges the replacement order through your store. Your team simply fulfills it as usual.
SOS ARRANGES · YOU FULFILL
Coverage, eligibility, and resolutions are subject to review and the SOS Protection Terms. Replacements depend on product availability.
WHY STORES CHOOSE SOS / 03Protect your bottom line
Protect your bottom line
when shipments go wrong.
SOS handles the claim.
Customers submit delivery claims directly to SOS. We review the order, eligibility, and supporting evidence, so your team can focus on running your store.
Approved replacements, at no cost to your store.
SOS purchases the approved replacement through your store and covers the shipping. You don’t absorb the cost of replacing an eligible lost, stolen, or damaged order.
Turn a delivery loss into a new order.
Approved claims become new orders in your store. Your team fulfills them through its normal process—no separate replacement workflow.
Give customers a clear path to resolution.
Your customer reports the delivery issue to SOS. We handle claim review and arrange the approved replacement, so they can get the items they ordered without buying them again.
Protection for loss,
theft, and damage.
Lost in transit.
Eligible packages that stop moving and don’t reach their destination.
Delivered. But missing.
Eligible packages marked delivered that cannot be located.
Damaged in shipment.
Eligible shipping damage, including items missing due to in-transit damage or tampering.
Protection covers eligible delivery problems. It does not replace a store’s return or exchange policy. All claims are reviewed.
SMALL ADD-ON. REAL BACKUP. / 05Protection starts
Protection starts
at checkout.
Protection pricing varies by merchant and order. Customers see the applicable price at checkout and can choose SOS before completing their purchase.
The protection fee appears separately in the cart and order confirmation. It cannot be added after purchase.
Book a demo ↗Your bag 1 ITEM
VATICAN Lip Gloss Trio3 glosses / Nude, Rose & PeachQuantity: 1
$48.00
Subtotal$48.00
Shipping$6.00
Total$54.98
Sample order. The $0.98 protection fee is illustrative. Actual pricing varies by merchant and order. Product and shipping shown for demonstration; taxes excluded.
FREQUENTLY ASKED QUESTIONS / 06Package protection.
Package protection.
Your questions answered.
ALREADY USED PROTECTION?
Help with a protected order.
For a protected order, use the claim link provided by your store. Have your order number, checkout email, tracking details, and any damage photos ready.
Need help finding the right next step? Email SOS.
Get order help ↗Claim windows & eligibility
SOS reviews shipping-related food spoilage, melting, and temperature damage that makes a protected item unsafe or unusable. Taste or flavor preferences, pre-existing staleness, and quality issues unrelated to delivery are not covered. Damage to the outer box alone does not qualify if the product remains safe and usable. Do not consume or retain unsafe food; preserve photos where possible.
Damaged or marked delivered but missing: Submit within seven calendar days of the carrier’s recorded delivery date. For damage, keep the product and original packaging. For missing deliveries, check the delivery location, ask your household, and contact the carrier first.
Lost in transit: An order may become eligible after seven consecutive days without a tracking update. File within the following seven calendar days, no later than 14 days after the last update.
SOS aims to review complete claims within one business day. Additional documentation or carrier information can extend review time.
Generally excluded: incorrect addresses; orders without valid tracking; moving but delayed shipments; returns to sender; product defects unrelated to shipping; minor cosmetic damage that does not affect use; normal wear; customs delays or unpaid duties; buyer’s remorse or sizing changes; late, duplicate, fraudulent, or misleading claims.
If a replacement is unavailable, another resolution may be offered under the SOS Protection Terms. A protection charge may be canceled or refunded if the entire order is canceled before shipping. Once shipped and protection begins, the fee is nonrefundable. Additional terms and exclusions apply.
